How to Factory Reset and Upgrade the Firmware on the Adtran Total Access 900 Series Gateways

Posted: January 20, 2012 in Adtran
Tags: ,

Here are the steps to factory reset and upgrade the firmware on the Adtran Total Access 900 Series VoIP Gateway.

Requirements:
– 9 Pin Male Serial cable
– Terminal client (I use PuTTY)
– Ethernet patch cable
– Default config file Link
– A tftp server installed on your computer Link (Make sure that your local firewall is not blocking)
– The latest firmware from Adtran (This is available on Adtran’s site but you will need a free account)

1) Download the firmware from Adtran’s site and place it in the root directory of the tftp sever path
2) Plug the serial port into the Adtran and your computer
3) Plug the patch cable into port ETH 0/1 on the Atran and then into your computer
4) Assign a private static IP to your computer (in this example use 10.10.10.5)
5) Start the terminal client and set it to 9600, 8, 1, None, None (make sure the com port matches your serial port)
6) Plug in the Adtran
7) When prompted (about 5 seconds into the boot sequence) hit Esc to enter the bootstrap; you will now be at the bootstrap# prompt.
8) Type “erase file-system”
9) Type “ip address 10.10.10.1 255.255.255.0”
10) Type “copy tftp flash” and you will get the following prompts:
Address of remote host? 10.10.10.5
Source filename? {the name of the firmware file}
Destination filename? {hit enter}
It will then transfer the file from your PC to the Adtran
11) Rename the default config file to startup-config and repeat step 10 (except the filename is now startup-config) to upload the config file to the Adtran
12) Type “boot system flash {the name of the firmware file} verify”
13) Type “boot”

The system will now boot the new firmware with the default config.
I highly recommend watching the entire boot process and see if there are any error messages.

Make sure it displays something similar to the following:
VoIP DSP 0 Initialize.
Loading Starcore DSP Image from Compressed File.
Boot version: G2.A4.07.04
Application Version: G2.A4.07.04
Starting DSP.
Booting.
Memory Test…..
Loading Application.
Application Initializing.
DSP is running.

If it does not indicate the DSP is running you probably have a hardware issue.

Once the system is finished booting type “enable” and then “show output-errors”. This will display any config errors during boot.

If you know how to program the AOS from the command prompt you are good to go otherwise you can access the web admin by going to 10.10.10.1 and entering admin and password for the credentials

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Comments
  1. Chris says:

    Will this change the password back to default? We have a unit that someone changed the passwords and we can not get into it. If the upgrade sets it back then we will try that process to be able to get back into the unit.

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